A workout will not start
- Confirm FitUp is updated to the latest version available to you.
- Close and reopen the app, then choose the workout again.
- If a saved session cannot be safely restored, start a fresh session from the workout page.
FITUP SUPPORT
Help when you need it.
FitUp is designed to work without an account and to keep your workout experience straightforward. Start with the quick fixes below or send us a message.
Waiting for App Review
QUICK FIXES
Try these first
Cues, sound, or haptics are missing
- Check your FitUp preferences and the device volume or Silent Mode setting.
- Confirm notification, sound, and haptic permissions in Apple Settings where applicable.
- If Reduce Motion is enabled, FitUp intentionally uses calmer transitions while keeping instructions available.
Apple Watch is not updating
- Keep iPhone and Apple Watch nearby with Bluetooth and Wi-Fi enabled.
- Open FitUp on both devices and allow a moment for the active session to appear.
- Restart both devices if the connection remains unavailable.
YOUR DATA
No account to recover
FitUp does not require an account. Workout history and preferences are designed to stay on your device unless you later choose an optional Apple sync feature that is present in the shipping app.
Deleting the app can remove device-local FitUp data. Review our Privacy Policy before deleting if you want to understand the available controls.
SUBSCRIPTIONS
Apple manages billing
If subscription access is offered in the released app, Apple will show your localized price, trial eligibility, renewal terms, and confirmation before purchase. FitUp will not directly receive your full payment-card details.
Manage Apple subscriptionsCONTACT
Still need help?
Email us with the device model, software version, and a short description of what happened. Do not include health information or other sensitive personal details.